Migration Services and Support

Implementation, Migration and ongoing
support of Microsoft Cloud solutions is fast,
on budget and expertly performed.

CloudRoute can perform the consulting services to help you plan for the transition to
Office 365. After which CloudRoute engineers and IT experts will implement and train
the systems administrators and users.

Post the implementation and migration of any of the Microsoft Online Solutions there is the need for operational assistance, expansion of user adoption, and support. Too often support is viewed as fixing something that has gone wrong or is no longer working. While that is indeed very frustrating given the time lost and undesirable cost. Effective support requires a wider view of addressing customer concerns and needs. Support must be sensitive to lost productivity, reduced customer satisfaction and the potential impact on customer revenues.

Office 365 support is very important to every purchaser. In general, Microsoft does not offer 24 x 7 support for Office 365 or its other Online Solutions. However, Enterprises often take advantage of Microsoft's premium support products and get necessary support. However, small to mid-sized businesses have difficulty paying these much higher amounts and struggle with support and optimization issues. CloudRoute offers a level of support to fit any size business and budget.

Therefore, CloudRoute offers multiple levels of support to fit the variety of business needs and concerns.

Reliable and Committed Expert Support

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CloudScape Gold
Support

CloudScape Gold Support exceeds the services offered by Microsoft by providing 24x7 access to certified engineers, implementation assistance, migration support and administrative training. CloudRoute specialists analyze the existing IT infrastructure system and assist in the development of a custom migration plan that minimizes downtime and accelerates the transition to Office 365 and other Microsoft Online Solutions. Optional training is available to accelerate the adoption and usage of Office 365 and its many powerful applications.

  • Office 365 per seat or monthly subscription rate;

  • Increased support for account management, security changes, compliance holds, application and connectivity issues as well as advanced problem resolution;

  • Migration services for Exchange, Gmail, Lotus Notes and SharePoint Online;

  • Administrative and end-user training.

CloudScape Platinum
Support

CloudRoute manages the entire Office 365 experience. Our Microsoft and IT experts handle all levels of support and administration, providing an Office 365 environment that is secure and fully operational. Ideal for organizations that have little to no IT staff, IT staff with limited knowledge of Office 365 or IT Staff needing to focus on existing IT systems, services and support.

  • Office 365 per seat or monthly subscription rate;

  • Includes Gold Support services;

  • Address user technical support issues as admin-on-behalf;

  • Directly provision and manage your users tenant with in-product tools;

  • Provide complex support that caters to business day-to-day needs;

  • Additional End-User training for migration from Gmail and Lotus Notes.

CloudScape Standard
Support

Customer manages implementation and day to day support for end-users. Best for companies with dedicated IT resources trained to support Office 365 and certified in multiple Microsoft disciplines.

  • Included with all subscriptions at no extra cost;

  • Includes Basic Account Management, and Security Changes;

  • Subscription service integrity only, no configuration or customization support.

Custom Support

CloudRoute will work with the customer to analyze existing IT infra-structure, operations environment and integration needs. Our Migration, Integration and Customization expertise will be brought forward to address the custom support request. We will build a plan to implement, operate, train and begin use of the selected Microsoft Online Solutions. Moreover, if we need to provide a unique Service Level Agreement to support performance goals or objectives outside of our standard products, we will evaluate the request and determine how to meet the customer requirement and expectation.